1. What is XO·CAT?

XO·CAT is a curated cat essentials brand for modern cat owners who want practical, better-looking solutions for everyday life with their cats. We focus on thoughtfully selected products that support comfort, care, play, and modern living at home. 

2. Who is Humphry?

Humphry is the face of XO·CAT — our chilled, characterful mascot with refined taste and a playful streak. He represents what the brand stands for: comfort, ease, quality, and a little personality in everyday cat life. 

3. Where are you based?

XO·CAT is an online store serving modern cat owners with a curated selection of everyday essentials. For business and contact details, please refer to our Contact and Legal pages.

4. Where are your products made?

We work with selected suppliers and partners to offer products that fit the XO·CAT standard for everyday function, comfort, and presentation. Product origin can vary by item, so we recommend checking the product page for the most accurate details.

5. What is XO·CAT’s product focus?

XO·CAT focuses on curated cat essentials that support comfort, care, play, and everyday life at home. Our selection may include beds, furniture, feeding accessories, litter solutions, travel products, and other practical items designed to fit naturally into modern living.

6. How can I contact customer service?

You can reach our customer service team via the contact details listed on our Contact page. We’ll do our best to help as quickly as possible.

7. How do I choose the right product for my cat?

Each product page includes key details such as dimensions, materials, and usage notes where relevant. If you are unsure, contact us before ordering and we’ll help you choose the option that best fits your cat’s size, habits, and daily routine.

8. Are your products machine washable?

Care instructions vary by product. Many soft goods include care guidance on the product page. Please check the specific item details before washing.

9. What materials do you use in your products?

Materials vary by product category and supplier. We aim to select items that are practical, well-presented, and suited to everyday cat life. For exact material information, always refer to the product page.

10. Do your products include removable or replaceable parts?

Some products include removable covers or replaceable parts, while others do not. Please check the individual product page for the most accurate information.

11. Do you offer products for kittens or senior cats?

Yes, our range may include products suited to different life stages and needs — from cozy options for kittens to supportive, practical solutions for older cats. Availability depends on the collection.

12. Are your products waterproof, scratch-resistant, or easy to clean?

Some products include features like water resistance, easy-clean surfaces, or materials designed for everyday wear. Because this varies by item, we recommend reviewing the product description carefully before purchase.

13. Where do you ship?

Shipping availability depends on the destination shown at checkout. If your country is not available, please contact us and we’ll let you know whether shipping can be arranged.

14. How long will my order take to arrive?

Delivery times depend on the product and shipping destination. Estimated delivery information will be shown at checkout or in your order confirmation where available.

15. How can I track my order?

Once your order has shipped, you will receive a tracking confirmation by email with the available shipment details.

16. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the issue so we can review it and help resolve it quickly.

17. Can I change or cancel my order after it’s placed?

If you need to make a change, contact us as soon as possible. We can only make changes or cancellations before the order has been processed or fulfilled.

18. Do you offer free shipping?

Shipping offers, thresholds, and promotions may vary. Any current free shipping offer will be shown at checkout or in the relevant promotional messaging on the store.

19. What is your return policy?

We accept returns in line with our published return policy. To be eligible, items generally need to be unused and returned in appropriate condition. Please review our Returns Policy for full details before sending anything back.

20. How do I return or exchange a product?

To start a return or exchange, contact us first using the details on our Contact page. We’ll guide you through the next steps based on the item and order status.

21. What does XO·CAT stand for?

XO·CAT stands for a calmer, more thoughtful way to shop for cat essentials — with practical products, cleaner presentation, and a better experience for modern cat owners. The goal is to make everyday care easier, more enjoyable, and more at home in modern living. 

22. What makes XO·CAT different from a typical pet store?

Instead of overwhelming you with endless low-trust options, XO·CAT focuses on a cleaner, more confident selection of products chosen for everyday usefulness, visual fit, and a better shopping experience. 

23. What kinds of products do you focus on?

We focus on everyday cat essentials that reduce friction in care and daily routines — from sleeping and feeding to scratching, play, travel, and selected smart solutions. 

24. Can I suggest a product for you to add?

Yes. We’re always interested in hearing what modern cat owners would like to see. Feel free to contact us with your suggestions.

25. How can I stay updated on new products and offers?

You can stay up to date by joining our newsletter and following XO·CAT on social media for new arrivals, launches, and special updates.